Customer Service

Please review Wild Cheff’s Customer Service Policies for Shipping, Tax, Returns/Refunds, and Privacy/Security found below.

Shipping Info

We primarily ship by USPS. Our shipping is based on the total dollar value of your order. Express and rush options are available, see options on the checkout page.

Tax Info

Wild Cheff is headquarted in Massachusetts. Tax does not apply to the Wild Cheff product line in our state.

Returns/Refunds Policy

Due to the nature of our products, all sales are final. We take great care in packaging products for shipping. However, should your items arrive damaged, please contact us to discuss replacement.

Privacy & Security Policy is the website of Wild Cheff Enterprises located in Amesbury, MA. To contact us, please email or phone (978) 388-8868.

Information you volunteer to us such as contact and payment information (i.e. name, address, phone, email and credit card) for the purpose of processing your order and/or communicating with you about our products and events is securely collected through secure socket layer (SSL) technology using 256-bit encryption.

We do not sell, rent or share our customer information with others except when legally required at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws, or to protect against misuse or unauthorized use of our website.

In order to deliver services to you, we work with reputable third parties to assist us in order processing and customer communication. We will securely provide your personal information to these third parties where necessary. All third parties with whom we work are governed by our privacy policy unless otherwise noted.

Wild Cheff Enterprises is committed to keeping your personal information private and secure. In addition to our online security measures, we also have security measures in place in our physical location to protect your information against loss, misuse or alteration of information we have collected from you on our website. In an effort to prevent credit card fraud, we have procedures in place to carefully screen orders when they are made to the extent possible.

Our web server collects navigational information when you visit our website. The types of information gathered include browser version, service provider, web pages visited, etc. This information is non-personally identifiable and simply helps us identify opportunities to improve our website and enhance your shopping experience.

Our policy as outlined above is subject to change in the future. Any changes will be posted to our website. If you are concerned about how your information is used, please check this section of our website periodically to review the current policy.